How does a Wisp subscription work?

Wisp offers quarterly subscriptions—you will be charged every 3 months and a new prescription will be sent to your pharmacy for local pick-up or shipped to your address.

At the start of each subscription period, Wisp will charge the Subscription Fee to your credit card or debit card on file with Wisp, as identified in your User Account; the payment transaction will be facilitated through an online payment processing application that is provided by a third-party vendor(s) and accessible through the Site; and you will receive a receipt through your User Account.

You will receive a confirmation by email when you initiate a subscription, and a reminder 2 weeks in advance of your next renewal.

Managing Your Subscription

You may also choose to delay the fulfillment date of your subscription by logging into your Wisp Account and accessing the Subscriptions section titled “Change Refill Date”.

Canceling Your Subscription

In the event that you no longer want or need your subscription, please contact Wisp at support@hellowisp.com with a minimum 48 hours notice prior to your next scheduled renewal. The next date of your renewal is available to you through your Wisp Account under the Subscriptions section.

Requests for cancellations that are received with less than 48 hours notice to the date of renewal will not be honored.